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Hello and welcome!

Thanks for taking the time to check out my site! Here's a bit about who I am and what makes me... me. I'm an avid techie, Star Wars fanatic, gamer, veteran, musician, foodie, traveler, and most importantly... a father (of twins!). 

I also happen to be a UX designer. As part of my 22-year work history, which includes a background in technical and management roles, I bring to the table 10 years of user-centered research & design experience. Over that time, I’ve held several roles in research and product design, with my current role centering on enterprise design thinking and customer experience innovation. I've had the opportunity to design across a variety of products and platforms, including websites, native mobile applications, mobile web applications, and internal software solutions... each with a wide range of scope and scale, from single touch screen kiosks to enterprise selling systems. 

I value diversity and thrive in settings where perspectives and ideas can be freely exchanged to reach a common goal. I'm a staunch proponent of collaboration, co-creation, and design thinking methodologies and constantly strive to integrate these practices into business goals and product strategy in order to build and maintain healthy stakeholder relationships. 

I love and take great pride in what I do. Not everyone gets the chance to look at life and say, "I get to take on each day with the purpose of improving life around us for the better and leaving the world in a better way than it was when I came upon it." To me, that's the greatest success in life - to do what makes you happy while making life better for the people around you... and that is why I'm a UX designer.

My Skillset

Strategy

Product Vision

Design Principles

Conversion Rate Optimization

Agile Methodologies

Process Definition

Research

Heuristic Evaluations

Contextual Interviews

Questionnaires

Observations

Analysis

Workshop Facilitation

Journey Maps

Personas

User Flows

Story Boards

User Testing

Surveys

Design

Sketching

Wireframing

Information Architecture

Design Specs

Style Guides

Rapid Prototyping

Tools & Tech

Axure

InVision

Sketch

Xd

Figma

Photoshop

Illustrator

HTML/CSS/JS

Miro

Airtable

Survey Monkey

My Process

Research & Discovery

I start with my internal discovery of the product or solution and use my business acumen to gather market research, define business goals, learn brands and products, and engage stakeholders. For my initial research, I use any of the following:

  • Content Audits

  • Competitive Analyses

  • Heuristic Evaluations

  • Stakeholder Interviews

Listen & Observe

I conduct user interviews to draw upon storytelling, and conduct user observations to capture feelings, thoughts, and actions so I can get a full and meaningful context of user interactions with applications and products in real-time. During this step of my process, I utilize any of the following:

  • Questionnaires

  • User Interviews

  • User Stories

  • Ethnographic Observations

Define

I synthesize my research to piece together my findings so that I can begin to properly frame the problem and begin to tell the story of the user’s needs. During this step of my process, I produce any of the following:

  • Personas

  • User Journeys

  • Empathy Maps

  • Story Boards

Ideate

I pull together with my team and with stakeholders and users to collaborate and brainstorm. During this step of my process, I utilize the following:

  • Workshops

  • Design Studios

  • Sketches

  • Structured Brainstorming

Design

I begin to visualize the interaction and prepare to merge the visualizations into the prototyping step so I can get user feedback and guidance for future iterations. During this step, I will use the following:

  • Wireframes

  • Site Maps

  • User Flow Diagrams

  • Use Cases

Prototype

I develop concepts in tandem with my designs at low, medium, and high fidelity to communicate the design ideas for user and stakeholder perspective. During this step in my process, I'll utilize the following:

  • Visual Mockups

  • Paper Prototypes

  • HTML Prototypes

  • Rapid Prototyping

Test

I conduct user testing to gain crucial feedback in order to effectively iterate and deliver the solution. From this feedback, I refine and iterate until the solution is accepted. During this step of my process, I'll use the following:

  • A/B Testing

  • Remote-user Testing

  • Focus Groups

  • Beta Testing

My Experience

Senior UX Designer

The Home Depot

2017 - Present

I currently design enterprise experience solutions for Home Depot’s store associates and last-mile delivery partners, including a new touch screen selling system used in over 2000 stores, a comprehensive vendor management portal, and a delivery routing process redesign. I build and maintain partnerships with product stakeholders and business partners, and ensure product alignment to Home Depot’s overall business strategy to maintain the company’s lead in the home improvement retail marketplace.

 

Senior UX Designer

GE Transportation

2017

I drove design on new rail industry product initiatives within GE Transportation’s Digital Innovation space. In addition to visual design, interaction design, user research & usability testing for various product initiatives, my focus was to build strategic partnerships with stakeholders and business leaders and evangelize the power of design thinking throughout the organization and across our customers.

 

UX Interaction Designer

GE Capital / Synchrony Financial

2013 - 2017

I applied fresh and innovative interaction design concepts across new and legacy applications. I worked alongside researchers, visual designers, and developers to create a next-generation design library for all of GE Capital, constructed design concepts for multiple internal and public applications, built prototypes for enterprise platforms and consumer websites, and facilitated user validation sessions with UX researchers.

 

UX/UI Designer

Freelance

2010 - 2013

I partnered with a software development agency and worked with several small to medium businesses to design various solutions, including websites, mobile applications, and even a touch screen kiosk system for a regional airport. I held the roles of researcher, interaction designer, visual designer, and developer (occasionally).

 

Want more info on my work and accomplishments?

My Education

Graduate Certificate, Business Management

Indiana University

 

B.S. Business Administration, Management Information Systems

University of Louisiana at Lafayette